Privacy Policy
Last updated: August 7, 2026
Reversage (\”we,\” \”us,\” \”our\”) operates a private medical practice in DHA Phase 5, Lahore, offering plastic surgery, skin and anti-aging treatments, and hair restoration services. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have regarding your personal and medical data.
By visiting our website, booking a consultation, or receiving treatment at Reversage, you agree to the practices described in this policy.
Information We Collect
Information you provide directly:
- Name, phone number, and email address when you book a consultation or appointment
- Details submitted through our contact or booking forms, including your preferred service, doctor, date, and time
- Medical history, health information, and treatment-related details shared during consultations, in person or over the phone
- Photographs taken before, during, or after treatment, where consent has been given
- Any information you provide when subscribing to our newsletter or contacting us directly
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on our website, and referring website
- Cookies and similar tracking technologies (see Cookies and Website Tracking below)
We do not collect more information than we need to provide safe, appropriate care and to run our website.
How We Use Your Information
We use the information we collect to:
- Schedule and manage your consultations and appointments
- Allow your consultant or specialist to assess your case and plan appropriate treatment
- Maintain accurate medical records, as required for safe, ongoing patient care
- Communicate with you about your appointments, treatment, and aftercare
- Send you newsletter content or promotional updates, where you’ve opted in
- Improve our website, services, and patient experience
- Meet legal, regulatory, and professional obligations applicable to a medical practice
We do not use your medical information for marketing purposes without your explicit, separate consent.
Photographs and Before/After Images
Where clinically relevant, we may take photographs as part of your treatment records. These images are used internally to track your progress and support your care.
We will only use your photographs publicly, including on our website or social media, with your specific written consent, obtained separately from your general treatment consent. You may withdraw this consent at any time, and any public use of your images will be removed going forward once you notify us.
How We Share Your Information
We do not sell your personal or medical information. We may share your information only in the following circumstances:
- With clinical staff involved in your care, on a need-to-know basis
- With service providers who support our operations (for example, appointment scheduling software, payment processing, or IT support), bound by confidentiality obligations
- Where required by law, such as in response to a valid legal request or to comply with medical regulatory requirements
- With your consent, for any purpose not covered above
We do not share your information with third parties for their own marketing purposes.
Cookies and Website Tracking
Our website uses cookies to improve functionality and understand how visitors use our site. This may include:
- Essential cookies, needed for the website to function properly
- Analytics cookies, which help us understand website traffic and usage patterns
- Preference cookies, which remember choices you’ve made on our site
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.
Data Security
We take reasonable technical and organizational measures to protect your personal and medical information from unauthorized access, loss, misuse, or disclosure. Medical records are stored securely, and access is limited to authorized clinical staff.
No method of electronic storage or transmission is completely secure, and while we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal and medical information for as long as necessary to provide your care, meet our legal and professional record-keeping obligations, and support any follow-up treatment you may need.
Your Rights
You have the right to:
- Request access to the personal and medical information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for the use of photographs or marketing communications at any time
- Ask questions about how your information is used
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are intended for adult patients. We do not knowingly collect personal information from individuals under the age of 18 without the consent and involvement of a parent or legal guardian, where treatment of a minor is clinically appropriate and permitted.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised \”Last updated\” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Reversage
PENTA SQUARE, Corporate office #5, Sector C Phase 5, D.H.A, Lahore, 54792
Phone: 0300 0000 000
Email: reversage2@gmail.com